Leading Waltti Web Store UX Research and Redesign Project

​Waltti is a public transport webstore used in several big cities in Finland. In the Waltti webstore it's possible for a user to top up their travel card or buy city bike and travel passes for public transport. 

I operated as project lead and managed a small team of UX/UI designers as well as working on the project myself. We started the project as a consultation and UX review evaluating the user paths, usability and accessibility of the site.

The project extended to full redesign of the interface. The project lasted nearly 6 months, but in a nutshell we

  • evaluated the usability and user paths in the form of a report.

  • evaluated the accessibility based on WCAG 2.1 guidelines in the form of a report.

  • organised co-design workshops to create a common understanding of the most important user paths and their core problems. We also gathered knowledge and new perspectives from different stakeholders involved in the workshops.

  • redesigned the whole service based on UX research and renewed the visuals of the interface to match Waltti's new graphic identity

  • created a compact design system documentation Waltti can use in their digital services to unify the user experience

kauppa.waltti.fi (will be released in summer 2020)


Julia Sand

juliasanddesign@gmail.com        +358 (0) 44 57 00 42

  • Instagram
  • LinkedIn