Leading Waltti Web Store UX Research and Redesign Project
Waltti is a public transport webstore used in several big cities in Finland. In the Waltti webstore it's possible for a user to top up their travel card or buy city bike and travel passes for public transport.
I operated as project lead and managed a small team of UX/UI designers as well as working on the project myself. We started the project as a consultation and UX review evaluating the user paths, usability and accessibility of the site.
The project extended to full redesign of the interface. The project lasted nearly 6 months, but in a nutshell we
evaluated the usability and user paths in the form of a report.
evaluated the accessibility based on WCAG 2.1 guidelines in the form of a report.
organised co-design workshops to create a common understanding of the most important user paths and their core problems. We also gathered knowledge and new perspectives from different stakeholders involved in the workshops.
redesigned the whole service based on UX research and renewed the visuals of the interface to match Waltti's new graphic identity
created a compact design system documentation Waltti can use in their digital services to unify the user experience
kauppa.waltti.fi (will be released in summer 2020)